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Shipping & returns

🙋‍♀️❓If your country is currently not listed on the website on checkout, please reach out using the contact form!

This store is operated by just one person, so while I will try to keep processing time to 3-5 working days, please understand if it takes longer. 🙇‍♀️

Once your order has been shipped out, whatever happens after is highly likely outside of my control. 😖 This includes any damages caused during shipment. However, in the case of a lost parcel, please let me know if your courier requires my cooperation as the sender for compensation claims. 

SHIPPING SERVICES USED

Local (Singapore): Qxpress or Singpost 
International: Qxpress or Singpost (FedEx if necessary)

All shipments will be tracked unless your order consists of only stickers and/or prints, in which case I will automatically opt for the cheaper, untracked alternative. 

Additional notes:
For shipments to South Korea, I will reach out privately via email for your PCC information as it is required by Qxpress.

For shipments to PO Boxes, do note that I may need to reach out privately via email for an alternate address later on as certain postal services (in the destination country) do not deliver to PO box addresses. 

ADDRESS CHANGES

If the address provided is wrong, please let me know ASAP through 'Contact'! This is only if your order has yet to be shipped. Otherwise, please understand that you would have to wait until the parcel has been returned to me. Second mailing attempt may incur additional charges. 💰

REFUNDS & CANCELLATIONS

All sales are final - there will be no refund, returns, or exchanges granted. 😔 This includes instances like when the parcel has been refused by the recipient.

TAX & CUSTOM FEES

You may be requested to pay VAT, import and/or custom fees depending on your country's terms. We will not be covering these charges.

RETURNED PARCELS

In the event that your parcel is returned to me due to unforeseen circumstances, I will reach out to notify you! Subsequent shipping attempts may incur additional charges.